Hi, I'm Kathleen — a product designer with a cognitive science background.
Middesk Agent is a platform that helps businesses set up and manage the state government accounts necessary to pay remote employees. For the public launch of the product, I created a new design system to set the foundation for an accessible and scalable experience. I also redesigned the entire dashboard experience to position Middesk Agent as more than just a product to register for state government accounts, but a home for employers to easily understand the status of their accounts and manage ongoing compliance requirements.
Smartcar is an API platform for connected cars. Many developers wanted the ability to initiate API requests instead of having vehicle owners do so from their app. For example, auto insurance customers wanted to retrieve their policyholders' vehicle odometer reading on a monthly basis. By setting up webhooks in Smartcar's developer dashboard, customers can automatically retrieve data from cars and have it sent to a URL on a scheduled basis.
Smartcar Connect is the interface that enables customers’ users to link their vehicles to an app. I revamped the beta version of the flow with a clean and modern visual style, and designed new paths to help our customers simplify the process for their users. I also focused on cases outside of the happy path, including helping vehicle owners discover whether their vehicle is compatible and create a connected services account. Read more about the redesign
Smartcar marketing site
I crafted a new visual system and refreshed the marketing site to communicate Smartcar's mission of "empowering developers to build the future of mobility" in a more inspiring and approachable way. The previous version of the site limited the ways the brand could be expressed and was inaccessible to audiences with a non-technical background. I aimed to create a brand identity that felt empowering, relatable, trustworthy, and polished. Read more about the refresh
I was an intern at Coinbase where I worked on the Consumer product. One of my largest projects was a redesign of the clawback experience to increase the number of users who pay back the funds they owe. In the original flow, users aren’t given information on why they have restrictions on their account, what their next steps are, or when the clawback process will begin. I designed a new experience for users in the clawback state to make the self-recovery process more transparent.