Hi, I'm Kathleen — a product designer with a cognitive science background.
Middesk Agent is a platform that helps businesses set up and manage the tax accounts necessary to pay employees across states. For the public launch of the product, I created a new design system to set the foundation for a consistent and scalable experience. I redesigned the dashboard to position Middesk Agent as a centralized place for employers to manage their business compliance. I've also designed new features for employers and our Operations team, including state mail processing, annual report filings, and account transfers.
Smartcar is an API platform for connected cars. Many developers wanted the ability to initiate API requests instead of having vehicle owners do so from their app. For example, auto insurance customers wanted to retrieve their policyholders' vehicle odometer reading on a monthly basis. By setting up webhooks in Smartcar's developer dashboard, customers can automatically retrieve data from cars and have it sent to a URL on a scheduled basis.
Smartcar Connect is the interface that enables customers’ users to link their vehicles to an app. I revamped the beta version of the flow with a clean and modern visual style, and designed new paths to help our customers simplify the process for their users. I also focused on cases outside of the happy path, including helping vehicle owners discover whether their vehicle is compatible and create a connected services account.
Smartcar marketing site
I crafted a new visual system and refreshed the marketing site to communicate Smartcar's mission of "empowering developers to build the future of mobility" in a more inspiring and approachable way. The previous version of the site limited the ways the brand could be expressed and was inaccessible to audiences with a non-technical background. I aimed to create a brand identity that felt empowering, relatable, trustworthy, and polished. Read more about the refresh
I was an intern at Coinbase where I worked on the Consumer product. One of my largest projects was a redesign of the clawback experience to increase the number of users who pay back the funds they owe. In the original flow, users aren’t given information on why they have restrictions on their account, what their next steps are, or when the clawback process will begin. I designed a new experience for users in the clawback state to make the self-recovery process more transparent.